Last updated: March 1, 2023
Personal Information We Collect Release collects information that you provide, including but not limited to:
Personal and contact information, such as your name, address, telephone number, email address, birth date, gender, race, electronic signature, and federal or state issued professional identification
Payment information, such as credit card information and billing address
Employment information, such as job title, professional experience, education, performance history, training records, income, salary, and compensation
Health information, such physical or psychological state of health (e.g., weight and laboratory data), disease state, medical history, medical treatment or diagnosis, health care provider information, activity metrics (e.g., steps taken and amount of exercise, calories burned, heart rate, and eating and sleeping habits)
Information you post, if you comment or otherwise provide information in a public space on the Sites; we collect a record of it and any Personal Information included in the comment
Information you provide through social media, including your photograph, social media handle or digital or electronic signature
Other information you give us when you contact our customer service team
Username and password that you may select in connection with establishing your Account
We may use automated technology such as cookies and other tracking software to collect Personal Information from your computer system or mobile device. We may collect the following information:
Internet Protocol (IP) address or other device identifier
- Browser type and version
- Browsing information, such as pages you view and the links you click, and whether you access our website via a social media site
- Time zone setting
- Browser plug-in types and versions
- Operating system and platform
- Other portable device information
With your permission, we may also collect your precise location data. We may also collect the time spent visiting, usage patterns, and the domain name of the website from which you linked to the Sites
How We Collect Your Personal Information
We may obtain Personal Information:
When you provide it directly (such as by registering for your Account). We might also collect information if you post a review or contact us
Automatically when you visit the Sites or use the Services (such as from cookies)
From your activity tracker or wireless-enabled wearable technology device (such as a Fitbit or Apple Health) that you choose to sync to the Services (such as your sleep minutes per day) From third parties (such as when you make payments to us using our payment processor)
We may combine information from different sources. For example, we may combine information that we have collected offline with information we collect online, or we may combine information we get from a third party with information we already have.
Cookies and Other Tracking Methods
Release may use “cookies”, or small text files that are stored on your computer’s hard drive. Cookies ensure that the Sites’ content is presented in the most effective manner for you and your computer. Strictly Necessary Cookies These cookies are essential in order to enable you to move around the Sites and use their features. Without these cookies, services you have requested, such as remembering your login details or submitted information, cannot be provided.
These cookies collect anonymous information on how people use the Sites. For example, we use Google Analytics cookies to help us understand how individuals arrive at the Sites, browse or use the Sites, and highlight areas where we can improve such as navigation and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.
These cookies remember choices you make such as the country from which you visit the Sites, language, and search parameters. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.
Targeting Cookies or Advertising Cookies
These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an ad as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed by third party advertising networks. They remember the websites you visit and that information is shared with other parties such as advertisers.
Social Media Cookies
These cookies allow you to share what you have been doing on the Sites on social media, such as Facebook and Twitter. These cookies are not within our control, and are therefore subject to a third party’s rules and policies. Social media companies may have their own privacy policies, which we strongly suggest you review if you use those websites or apps.
We may use different kinds of cookies including session ID cookies and persistent cookies. Session ID cookies are used to personalize your user experience, to determine ways to improve the Sites and the Services we offer. These cookies are deleted when you close your browser session. Persistent cookies are used to collect information such as IP addresses, browser type, Internet Service Provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. You can change your settings for cookies and similar technologies by clicking on the cookie consent box on the Sites. In addition, you can refuse or accept cookies from the Sites at any time by activating the settings on your browser. You are always free to decline our cookies if your browser permits, but some parts of the Sites may not work properly if you do. Check the “Help” menu of your browser to learn how to change your cookie preferences. To find out more about cookies, visit www.aboutcookies.org.
We may also use technologies similar to cookies, such as Google Analytics. We use Google Analytics to collect anonymized statistics in order to improve the Sites and the Services. We do not combine the information collected through the use of Google Analytics with Personal Information. You can selectively disable Google Analytics by installing the opt-out component provided by Google on your browser. You can refer to the following links for more information: Google Analytics and privacy and Google Analytics opt-out browser. Many web browsers allow for the use of a “Do Not Track” function to inform websites that you do not want your online activities tracked. At this time, we do not track your or any other users’ Personal Information over time and across third-party websites. We therefore do not respond to browser “Do Not Track” signals. Uses of Your Personal Information
Release may use your Personal Information to:
Operate our business (e.g., manage your Account, provide and personalize our Services, and process payments)
Respond to your contact inquiries
Provide customer support
Communicate with you, including about the Services and the related services offered by physicians, physician assistants, nurse practitioners, nutritionists, dietitians and other professionals that treat you (e.g., surveys and feedback)
Provide you with newsletters, articles, alerts, announcements, invitations, and other information about the Services
Better design the Sites to improve users’ experiences, both in terms of content and ease of use
Analyze your interactions with the Services and third parties’ online services so we can tailor our advertising in ways we think will interest you
Analyze and learn about how the Services are accessed and used, evaluate and improve the Services (including by developing new products and services and managing our communications), and monitor and measure the effectiveness of our advertising
- Ensure the security and integrity of the Services
- Manage our vendor and partner relationships
- Protect our and others’ interests, rights, and property (e.g., to protect our copyrighted materials)
Comply with applicable legal requirements, such as tax and other government regulations and industry standards, contracts, and law enforcement requests
Track and monitor end user interaction with the Services We may aggregate and/or de-identify data about visitors to the Sites and users of the Services and use and disclose it for any purpose, including product and service development and improvement activities and clinical research purposes. Sharing of Your Personal Information
Release may be required or permitted by law to share your Personal Information, without prior notice to you, under certain circumstances including but not limited to, reporting adverse reactions to certain items, product recalls, preventing disease, and for health research purposes. In accordance with applicable laws and/or in a good faith effort, Release may disclose your Personal Information, without prior notice to you, to maintain, safeguard and/or preserve all the rights and/or property of Release and perform under demanding conditions in an effort to safeguard the personal safety of users of the Sites and/or the general public.
Finally, Release may disclose or transfer information, including any Personal Information, to a successor entity (or potential buyer) in connection with a proposed or actual corporate merger, acquisition, consolidation, sale of assets, bankruptcy, or other corporate change. In addition, in the event Release becomes the subject of an insolvency proceeding, whether voluntary or involuntary, Release or its liquidator, administrator, receiver, or administrative receiver may sell, license, or otherwise dispose of such information in a transaction approved by the court. Additionally, we reserve the right to disclose to third parties non-personally identifiable information collected for any lawful purpose, including but not limited to, aggregate or de-identified data.
Release has implemented commercially reasonable physical, technical, and administrative security measures to protect your Personal Information, including a secure firewall and use of security infrastructure. As an additional security measure, your Personal Information is also encrypted during transmission using SSL security, an industry standard secure technology. SSL encryption is indicated on your Web browser by the display of a lock or key on the browser status bar. Nonetheless, no such measure is ever 100% effective; therefore, we do not guarantee that your Personal Information will be secure from theft, loss, or unauthorized access or use, and we make no representation as to the reasonableness, efficacy, or appropriateness of the measures we use to safeguard such Personal Information. We encourage you to use caution when using the Internet. This includes not sharing your passwords.
If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your Account has been compromised), please immediately notify us by contacting us at firstname.lastname@example.org
Storage of Personal Information
Release does not knowingly or specifically collect Personal Information from users under the age of 13 and no one under age 13 is authorized to submit any information, including Personal Information, on the Sites. If we determine that such information has been inadvertently collected on anyone under the age of 13, we will take the necessary steps to ensure that such information is deleted from our system’s database. If you are a parent or guardian and become aware that your child has provided us with information, please contact us using one of the methods specified below.
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